Politique d’expédition

 

SHIPPING POLICY

Last Updated: [Date]

Welcome to FAITHFULL Gift Store! We are committed to providing you with a seamless and satisfactory shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.

1. Shipping Destinations

We ship to the following regions:

  • Domestic: Belgium
  • International: All European Union (EU) countries, United Kingdom, Switzerland, Norway, and selected other countries.

2. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs:

2.1 Standard Shipping (Domestic - Belgium):

  • Estimated delivery time: 2-5 business days
  • Cost: 8 EUR

2.2 Standard Shipping (International):

  • Estimated delivery time: 5-10 business days within the EU, 7-14 business days for other selected countries
  • Cost: 18 EUR for EU countries, [Amount] EUR for other selected countries

2.3 Express Shipping (Domestic - Belgium):

  • Estimated delivery time: 1-2 business days
  • Cost: 12 EUR

    Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays.

    3. Order Processing Time

    All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed. We will notify you via email if there is a significant delay in processing your order.

    4. Shipping Confirmation and Order Tracking

    You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

    5. Customs, Duties, and Taxes

    FAITHFULL Gift Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    6. Damages and Lost Packages

    FAITHFULL Gift Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

    7. Shipping Restrictions

    We currently do not ship to P.O. boxes, APO/FPO addresses, or countries not listed above. If you have any questions about shipping to your location, please contact our customer service team.

    8. Changes to This Shipping Policy

    We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

    9. Contact Us

    If you have any questions or concerns about our Shipping Policy, please contact us at:

    FAITHFULL Gift Store

    Email: info@faithfull.store

    Thank you for shopping with FAITHFULL Gift Store. We appreciate your business and are here to help ensure a pleasant shopping experience.